Realistic scam email circulating about Netflix

Must See 01/04/2019

An email requesting Netflix users billing information is targeting New Zealand customers prompting the streaming giant to encourage users to learn more about security options.

In a phishing scam seen by Newshub, an email is addressed to an Auckland-based account holder. At first glance, the document appears to be legitimate however a number of indicators flag that it is unlikely to be real.

"It's been more than two months since you last update your information," it states.

"During a routine check of your account we have failed to validate the billing method we have on our record.

"To continue using the Netflix service you will need to update your billing information. Please note that failure to complete the validation process will result a permanent suspension of your Netflix membership."

The email issues to a directive to "clic" on the link which sends users to a webpage blocked by Mediaworks servers. 

Some signs the email is a fake can be quickly spotted at closer inspection and might also appear in similar phishing scams.

Instead of the account holder’s name, the notice is addressed to the email address it was sent.

Despite the sender coming up as ‘support’, the email address has been sent from a bizarre address with no relation to Netflix from a foreign URL.

Other markers something is off include poor grammar and spelling and the sender’s failure to outline the company’s contact information.

A statement from Netflix Australia and New Zealand said they take security seriously but are easy targets due to the popularity of their online media services.


"We take the security of our members' accounts seriously and Netflix employs numerous proactive measures to detect fraudulent activity to keep the Netflix service and our members' accounts secure," the spokesperson said.

"Unfortunately, scams are common on the internet and target popular brands such as Netflix and other companies with large customer bases to lure users into giving out personal information.

"Members who want to learn more about how to keep their personal information safe against phishing scams and other malicious activity can go to or contact Customer Service directly."

It is recommended that Netflix users who do receive a fake email, report it to Netflix and to Netsafe.